3 CYPRUS: Atlantica Hotels & Resorts Location Ayia Napa (35.019767228722344, 34.04421533730749) Manager Nicolis Nicolaides (Founder CEO) Dimitris Nicolaides and Vasilis Nicolaides (CEO) Motivation − Quality of services, customer satisfaction and establishment of long-term relationships with business partners Support − Private Funding Stakeholders − Green Dot: recycling items − AFIS CYPRUS LTD: batteries − Kaz oil: oil collection and disposal − Small private suppliers − Local businesses, local sports teams: meeting space, advertising space, sponsoring − Partners Club: collaboration with travel agents − UCLan Cyprus University: guest lectures, staff trainings, internship programmes, research Description − Operates more than 50 hotels − Employs over 7,000 people − Variety of accommodation packages include diving, water and jet skiing, diving, sailing, biking, yoga, volleyball, tennis courts etc. − Gardens extending to the sandy, blue-flag beach Sustainability − Existing sustainability strategy with action plan − Cyprus Marine Environment Protection Association (CYMEPA) and the TUI Sustainability plan for the reduction of plastic − Certifications: Travelife Certification; ISO 9001 – Quality management systems; ISO 14001 – Environmental management systems; ISO 22000 – Food safety management − Other environmental measures: energy saving, hazardous waste control and reduction, water saving, wildlife protection, waste reduction − LED lighting, double glazed windows and air curtains, automatic shut-down of heating and cooling in empty rooms, heat recovering system for water heating, energy efficient equipment, periodical inspection of equipment, − Raising costumer environmental awareness, washing food in sink and not under running water, polishing cutlery and glass in daylight, disposing oils to bio-diesel producer, preferring cleaning with vinegar, dosing system for chemicals, digitalisation instead of paper, waste separation and recycling bins, waste compactor, eliminated several single use plastic items, reusable hard plastic cups, paper straws and bags, large shampoo and soap dispensers, reduce packaging, choosing sustainable suppliers − Water flow control in toilets and taps, daily, detailed monthly analysis of pool and tap water, hotel borehole for garden drip irrigation, planting water conserving plants
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